Refund Policy | Yuvraj Verma

Because most orders are custom digital services, our first remedy is usually scoped support, correction, or re-delivery rather than an automatic refund.

1. What This Policy Covers

This policy applies to direct purchases made from Yuvraj Verma for services, consultations, and digital goods. Marketplace purchases and third-party purchases are handled under the relevant platform or provider policy.

2. Starting Principle

Most of our work is time-based, custom, or immediately provisioned. For that reason, refunds are limited once work has started, access has been provided, or a digital item has been delivered.

3. Service Orders and Cancellations

Before Work Starts

A cancellation request made before work starts may qualify for a refund.
Approved refunds may be reduced by payment gateway fees, bank charges, FX charges, and up to a 10% administrative deduction.
Work is considered started once scope review, provisioning, installation, research, drafting, configuration, migration prep, or other delivery work begins.

After Work Starts

Once work has started, refunds are generally not available for custom service orders.
Any partial refund after work starts is at our sole discretion and may account for time spent, setup effort, provisioning, transaction costs, and any non-recoverable expense.
If a project is paused because the client becomes unresponsive or fails to provide access, content, approval, or payment, the order may be treated as used time rather than refundable time.

After Delivery or Substantial Completion

Completed, delivered, installed, configured, or substantially completed custom work is non-refundable.
The remedy for scope-related delivery issues is the included support window, not a refund.
Using the delivered setup in production, building on top of it, or handing it to another developer does not reopen refund eligibility.

4. Included 7-Day Post-Delivery Support

Unless a service page or invoice says otherwise, listed service orders include 7 days of post-delivery support.

This support is limited to issues directly related to the delivered scope.
It does not include new features, redesigns, unrelated troubleshooting, monthly maintenance, or third-party outages.
Support may be limited if the server, files, credentials, or environment are changed after delivery by the client or a third party.
Where appropriate, we may choose correction, clarification, or re-delivery instead of a refund.

5. Consultation Sessions

Consultations cancelled at least 48 hours in advance may be rescheduled or refunded minus gateway fees.
Late cancellations, no-shows, and missed calls are generally non-refundable.
If a consultation includes written follow-up or planning work started before the call, that preparation time is non-refundable.

6. Digital Products and Downloadable Assets

Digital products, files, source code, scripts, templates, and downloadable assets are non-refundable once delivered, downloaded, accessed, or emailed.
If a file is corrupted, materially different from the listing, or not delivered at all, we may replace it, correct it, or re-send it.
Duplicate payments may be refunded after verification.

7. Non-Refundable Items and Situations

Completed or substantially completed custom services
Work delayed by missing client access, files, or approvals
Third-party provider costs, payment gateway fees, taxes, and banking charges
Domains, licenses, SSL certificates, hosting charges, proxy costs, or other third-party purchases made for the order
Issues caused by client-side edits, misconfiguration, deletions, policy violations, or unsupported software changes after delivery
Marketplace orders governed by the marketplace itself

8. Alternative Remedies

If a refund is not available, we may choose one of the following where reasonable:

Correction of a scope-related issue
Re-delivery of missing or broken files
A rescheduled call or revised handoff
Service credit or partial accommodation offered at our discretion

9. How to Request a Refund Review

Email us at hello@yuvrajverma.com with your order details and reason for the request.

Include your full name, order or invoice reference, service or product name, date of purchase, and a clear explanation of the issue.

We may ask for screenshots, server details, email history, or a short reproduction of the issue before making a decision.

Refund requests are typically reviewed within 3 to 5 business days.

10. Chargebacks and Payment Disputes

Please contact us before opening a chargeback. Filing a chargeback for custom work that has already started or been delivered may result in suspension of support, refusal of future work, and formal contest of the dispute using project records and communication history.

11. Third-Party and Marketplace Purchases

Purchases made through affiliate links, marketplaces, external billing platforms, app stores, or partner vendors follow the refund and dispute rules of that third party. We do not control those decisions.

12. Contact Us

Yuvraj Verma - Support

Email: hello@yuvrajverma.com

Website: https://yuvrajverma.com

Response Time: Usually within 24 to 48 business hours

Practical, Fair, and Scope-Based

This policy is designed around custom digital service work: clear start points, limited included support, and narrowly defined refund cases after delivery begins.